Refund policy

RETURN & REFUND POLICY

Thank you for shopping at DealzzWay. We strive to provide quality household, kitchen, lifestyle, clothing, and footwear products. If there is an issue with your order, please review our return, refund, and exchange policy below.

Return & Claim Window
Customers may request a return, refund, or exchange within 7 days of receiving their order.

Damaged, Defective or Incorrect Items
Refunds or returns are applicable if:

  • A wrong item is received
  • An item arrives damaged
  • A product is defective

For damaged, defective, or incorrect item claims, customers should provide an unboxing/opening video or clear photo/video evidence along with their order details.

Items must be unused, in their original condition, and include the original packaging, tags, and accessories where applicable.

Size & Preference Exchange
Size exchange is available within 7 days for unused items with original packaging, subject to stock availability. Exchange delivery charges for size, preference, or change-of-mind exchanges will be borne by the customer.

Return Shipping Charges
Return shipping charges will be paid by DealzzWay if the item received is wrong, damaged, or defective.
For size, preference, or change-of-mind exchanges, return and exchange delivery charges will be paid by the customer.

How to Request a Return or Refund
Contact us within 7 days of receiving your parcel:

Email: dealzzway@gmail.com
Phone: 03220535182

Please provide:

  • Order number
  • Customer name
  • Contact number
  • Reason for return/refund
  • Relevant photos or videos where required

Our team will review the request and guide you through the return process.

Cash on Delivery (COD) Refunds
For Cash on Delivery orders, approved refunds will be processed through bank transfer, Easypaisa, or JazzCash. Customers will be required to provide valid account details for the selected refund method.

Refund Processing Time
Approved refunds will be processed within 5 to 7 working days after the returned item has been received and inspected by DealzzWay.

Non-Eligible Returns
Items may not be eligible for return or refund if they:

  • Have been used or damaged by the customer
  • Are missing original packaging, tags, or accessories
  • Are returned after the 7-day claim period
  • Do not meet the conditions stated above

DealzzWay
Karachi, Pakistan